Privacy Policy

1. Introduction

At PaNova Digital Solutions, your privacy is a core part of our digital foundation. This policy explains how we collect, use, and safeguard your personal data when you use our services, visit our website, or interact with our digital solutions. We comply strictly with the General Data Protection Regulation (GDPR/AVG).

2. Data We Collect

Depending on your interaction with us, we may collect:

• Identity Data: Name, company name, email address, and phone number.
• Technical Data: IP address, browser type, and device information (via logs/analytics).
• Project Data: Information required to deliver our software and automation services.
• Financial Data: Invoicing and payment details.

3. Purpose of Processing

We process your data for the following purposes:

• Providing and maintaining our digital services.
• Communication (answering queries, project updates).
• Managing subscriptions and billing.
• Improving our AI/Automation systems based on performance insights.
• Legal compliance (invoicing, tax obligations).

4. Third-Party Sharing

We do not sell your data. We share data only when necessary with trusted partners who process data on our behalf, such as:

• Cloud hosting providers (e.g., DigitalOcean, AWS).
• Payment processors (e.g., Stripe, Mollie).
• Email/CRM platforms to facilitate communication.

These partners are selected for their compliance with GDPR standards.

5. Security Measures

We implement robust technical and organizational measures to secure your data, including encryption in transit (SSL), secure access controls, and regular software updates. Despite these efforts, no digital platform is 100% secure. You share data with us at your own risk.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal requirements (such as fiscal retention periods of 7 years for administrative records).

7. Your Rights

Under GDPR, you have the following rights regarding your data:

• Access: Request to view the data we have about you.
• Correction: Fix inaccurate or incomplete data.
• Deletion: Request removal of your data (right to be forgotten).
• Objection: Object to specific data processing.

To exercise these rights, email us at info@panovadigital.com.

8. Changes to this Policy

We may update this policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website.